Refund Policy

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At XIXIVEZO, we want to ensure that you are satisfied with your purchases. This Refund Policy describes how we handle refunds, returns, and exchanges for the products and/or services we offer. We are committed to providing you with a fair and transparent return process.

1. General Refund Policy

If you are not satisfied with your purchase, you may request a refund within days from the date of purchase. We believe in customer satisfaction and will work with you to resolve any issues with your order.

1.1 Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• The product must be in its original condition, unused, and undamaged
• All original packaging, accessories, and documentation must be included
• You must provide proof of purchase (receipt, order confirmation, etc.)
• The item must not be personalized or customized
• Digital products must not have been downloaded or accessed

2. Types of Refunds

2.1 Full Refunds

Full refunds are available for products that are returned in their original condition within the specified return period. The full purchase price will be refunded, excluding original shipping costs unless the return is due to our error.

2.2 Partial Refunds

Partial refunds may be issued in the following cases:

• Products showing signs of use or wear
• Products missing original packaging or accessories
• Products returned after the standard return period (at our discretion)

3. Processing Time and Methods

Once we receive your return and verify eligibility, we will process the refund within 5-7 business days. Refunds will be issued using the original payment method:

• Credit/Debit Cards: 3-10 business days
• PayPal: 1-3 business days
• Bank Transfer: 5-10 business days
• Digital Wallets: 1-5 business days

Note: Processing times may vary depending on your financial institution.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your order number and reason for the return
3. Wait for our return authorization and instructions
4. Pack the item securely with all original materials
5. Ship the item to the address provided in our instructions
6. Keep your tracking number for reference

5. Exchanges

We offer exchanges for defective products, wrong items sent, or size/color changes (where applicable). Exchanges follow the same timeline as refunds. If the replacement item has a different price, we will either refund the difference or request additional payment.

6. Non-Refundable Items

The following items cannot be returned for a refund:

• Personalized or custom-made products
• Digital downloads that have been accessed
• Perishable goods
• Intimate or sanitary products
• Gift cards and promotional codes
• Services that have already been rendered

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide a full refund or replacement at no additional cost to you. Please provide photos of the damaged item to expedite the process.

8. Return Shipping

Return shipping costs are typically the responsibility of the customer, except in cases where:

• The item was damaged during shipping
• We sent the wrong item
• The item is defective

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

9. International Returns

International customers are responsible for return shipping costs and any customs duties or taxes. We recommend contacting us before returning international orders to discuss the most cost-effective solution.

10. Contact Information

If you have any questions about this policy or need to initiate a return, please contact us:

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately after they are posted on the website. We will notify customers of significant changes via email when possible. We recommend reviewing this page periodically to stay informed of any updates.